Last Updated: June 2026
 

At Fable's Hamster Rescue, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your personal data.
 

By using our website, contacting us, making a donation, purchasing products, applying to adopt, or using any of our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Depending on how you interact with us, we may collect the following information:
 

Information you provide directly

This may include:

• Name

• Postal address

• Email address

• Telephone number

• Adoption or surrender application information

• Information about members of your household, where relevant to an adoption application

• Information about other pets living in your household

• Veterinary practice details and veterinary history where relevant to an adoption application

• Donation information

• Purchase information

• Messages or correspondence you send us

• Any photographs or documents you voluntarily provide

• Any other information you choose to provide

Information collected automatically

When you visit our website, certain information is collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Website usage and interactions

This information helps us improve the performance, security and usability of our website.

How We Use Your Information

We use your information to:

• Process adoption and surrender applications

• Assess the suitability of potential adopters

• Respond to enquiries

• Provide rescue services and support

• Process donations and purchases

• Arrange collections, deliveries and appointments

• Communicate with you regarding your enquiries or transactions

• Improve our website and visitor experience

• Monitor website performance and security

• Meet our legal and regulatory obligations

• Prevent fraud or misuse of our services

We only process personal information where we have a lawful basis to do so under UK data protection legislation.

Payments

Where payments are made through our website, payment information is processed securely by Wix Payments, PayPal or other approved payment providers. Fable's Hamster Rescue does not store your full payment card details. Payment providers comply with recognised industry security standards, including PCI DSS requirements.

How We Store Your Information

Our website is hosted by Wix.com. Personal information may be stored securely using Wix's protected servers and systems, together with other secure services used to operate the rescue. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. While we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.
 

Sharing Your Information

We do not sell, rent or trade your personal information.

Where necessary, we may share your information with trusted third parties, including:

• Wix.com (website hosting and website services)

• Google Analytics (website analytics)

• PayPal and other payment providers (payment processing)

• Easyfundraising (where you choose to support us through their platform)

• Delivery or courier services

• Veterinary practices where relevant to an adoption or animal's welfare

• Professional advisers where legally required

• Law enforcement or regulatory authorities where required by law

These organisations only receive the information necessary to provide their services or fulfil legal obligations.

How Long We Keep Your Information

We only retain personal information for as long as necessary to:

• Provide our services

• Process adoptions, donations and purchases

• Meet legal and accounting obligations

• Resolve disputes

• Maintain appropriate business and financial records

When information is no longer required, it is securely deleted or anonymised.

Communications

We may contact you by:

• Email

• Telephone

• SMS

• Social media (where appropriate)

• Post

We will only send marketing communications where you have consented or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where appropriate

• Restrict or object to certain types of processing

• Withdraw consent where processing relies on your consent

• Request a copy of your personal data in a portable format

• Lodge a complaint with the Information Commissioner's Office (ICO)

We aim to respond to all legitimate requests within one month.

Third-Party Websites

Our website may contain links to external websites and services. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our data processing practices. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Fable's Hamster Rescue

Email: fableshamsterrescue@gmail.com

If you are not satisfied with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

Cookie Policy

This website uses cookies to provide essential functionality, improve your browsing experience and help us understand how visitors use our website.
 

What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to recognise your device, remember your preferences and improve website performance.
 

Types of cookies we use

Essential Cookies

• Enable core website functionality.

• Remember your cookie consent choices.

• Maintain website security and accessibility.

Analytics Cookies

• Measure website traffic and visitor behaviour using Google Analytics.

• Help us understand which pages are most useful and identify areas for improvement.

• Collect aggregated, anonymous usage information wherever possible.

Functional Cookies

• Remember your preferences and settings.

• Improve your experience when returning to the website.

Marketing Cookies

• Support fundraising and promotional campaigns.

• Enable integrations with selected third-party services where applicable.
   

Managing Cookies

When you first visit our website, you will be asked to choose your cookie preferences.

You can change or withdraw your consent at any time by clicking the Privacy (thumbprint) button in the bottom-left corner of every page.
 

You can also manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.